FAQ

We love all of our creations and want the best care for them. We hold them close when we need them and keep them as safe.

• Please note that Galarples should NEVER be machine washed.
• Spot sink washing with warm water and mild dish soap is the best practice. A microfiber cloth is reccomended, but any soft cloth will work. Never use bleach, or other harsh chemicals on your new friend. Just dab your washcloth in the warm soapy water and gently wipe/dab your Galarple until they are nice and clean.
• TO DRY: gently squeeze out excess water and let air dry.
• After Clean and Dry, make sure to hug your Galarple to restore them to their ultimate snuggliness.

As Galarples are Handmade items they are not returnable. However, If you have a problem with a new friend you recieved, please promplty reach out and we will fix the issue as quickly as possible. In the event a Galarple must return to the workshop to be fixed or repaired, We (Galarples) will pay for return shipping as well as to ship your friend back to you. All problems with New Galarples must be reported within 7 days of receiving the item. Galarples will not fix anything that is the result of "Normal Wear and Tear" as these guys are toys and are meant to be loved for a lifetime.

We love all of our creations and want you to as well! Galarples are meant to last a lifetime, and we want to see them happy in their forever home.

Need something special for a gift, or for yourself? Please reach out and We would LOVE to make something for you!

Custom orders generally ship in 3-4 weeks depending on how full the queue is. We will sit down and chat about your idea and discuss the following:

• Do you need custom yarn or accessories?
• What is your timeline?
• What age is this Galarple for?
• How big or small do you want your new friend?

If specialty items are needed to make your new friend, then that time will be added onto the 3-4 week time window to complete your project.

All custom orders must be paid in advance before work is commenced.

Once order is paid for, the 3-4 week time window starts. Please note, rush orders are possible but charge a 15% fee to push to the head of the line.

We want to hear from you! Here are ways you can stay in touch with what is happening here in the workshop!

• Visit us on Instagram @Galarples
• Like our Facebook Page: Facebook.com/galarples
• Sign up for emails!
• Send us an email: Kuzco@galarples.com
• Click the "Contact Us" Button at the top of the page!

We love making new friends, and seeing Galarples snuggly in thier new homes! So please reach out and say hello!